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1.1 A minimum deposit of 50% is required to secure your booking, unless otherwise specified below.
1.2 For events with fewer than 50 guests, full payment must be made at the time of booking.
1.3 For events with 50 or more guests, a 50% deposit is required at the time of booking.
1.4 The final balance must be settled 7 days before the event date.
1.5 All payments must be made at our office before the event. Overdue payments will incur a 20% late fee.
2.1 Orders are only confirmed once the deposit or full payment (for events under 50 guests) has been received.
2.2 Final guest numbers must be confirmed at least 48 hours prior to the event.
2.3 The confirmed number can be adjusted up to 24 hours before the event. You will be charged based on either the final number provided or the actual number attending—whichever is greater.
3.1 Orders confirmed or placed within 48 hours of the event will incur a 20% late fee, except for funerals.
3.2 For last-minute orders placed within 48 hours, a minimum of 20 guests applies, and payment must be settled immediately to confirm the booking.
4.1 A minimum of 20 guests is required for all orders. For smaller gatherings, clients may contact the nearest A.I Takeaway branch to discuss alternative options.
5.1 All quoted prices include VAT.
5.2 Quotations are based on the guest numbers initially provided. Adjustments may be made if additional equipment is needed due to venue limitations or inadequate kitchen facilities.
6.1 Clients are responsible for returning any used containers (e.g., handis). If collection is required, a collection fee will apply. Outstanding returns will be tracked, and clients will be reminded accordingly.
7.1 We offer a complimentary food tasting as part of our service, allowing you to experience our menu firsthand and ensure it’s perfect for your event.
8.1 Orders with outstanding payments will not be processed until full payment is received. Automated reminders will be sent for any unpaid balances, and such orders will remain flagged in our system.
9.1 Cancellations made less than 48 hours before the event date will result in the loss of the deposit or full payment, depending on the amount paid at the time of cancellation.
